Legal
Last updated: August 2026
These Terms & Conditions govern your use of the JoeyTan website and any purchases made through it.
By accessing, browsing or using this website, or by placing an order with JoeyTan, you confirm that you have read, understood and agree to be bound by these Terms & Conditions.
If you do not agree with these terms, you should not use this website or place an order.
This website is operated by JoeyTan, a UK-based supplier of research compounds under the JOEYPEPTIDES range.
References in these Terms to “JoeyTan”, “we”, “us” or “our” refer to JoeyTan. References to “you” or “your” refer to the customer or website user.
By using this website and placing an order, you confirm that:
We reserve the right to refuse or cancel an order where we reasonably believe these requirements have not been met.
All JoeyTan products are subject to availability.
We make reasonable efforts to ensure that product descriptions, ingredients, pricing, availability and other information displayed on our website are accurate.
We reserve the right to amend, update, discontinue or withdraw any product at any time.
Product availability shown on the website does not guarantee that an item will remain available until an order has been accepted.
All products supplied under the JOEYPEPTIDES range are sold strictly for laboratory, analytical and in-vitro research purposes only.
They are not medicines, food products, dietary supplements, cosmetics or veterinary products, and no marketing authorisation is claimed or implied.
By ordering, you confirm that you will not:
JoeyTan does not provide dosing figures, reconstitution protocols, administration guidance or medical advice.
Products are not intended to diagnose, treat, cure or prevent any medical condition.
You are responsible for the lawful storage, handling, use and disposal of research materials in your jurisdiction, in line with your own risk assessments and approved procedures.
Where storage conditions are stated on product documentation, those conditions should be followed on receipt.
Where analytical documentation is held for a batch, it records findings for the sample tested and does not establish that a material is safe, licensed or suitable for any particular use.
Product photographs, packaging and other images on the JOEYPEPTIDES website are provided for illustrative purposes.
Actual products may vary slightly in:
Where a listing uses a representative image, the material supplied is identified by the product specification and batch documentation rather than the photograph.
Screens and device settings may display colours differently.
When you place an order with JoeyTan, you are making an offer to purchase the selected products.
Receiving an automated order confirmation does not necessarily mean that we have accepted your order.
A contract is formed once we confirm that your order has been accepted or dispatched.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
If we cancel an order after payment has been taken, any amount due will be refunded.
All prices on the JoeyTan website are displayed in Pounds Sterling (GBP / £) and include VAT where applicable, unless otherwise stated.
Delivery charges and any additional fees will be clearly shown before you complete checkout.
Payment must be made in full at the time of purchase using one of the payment methods available through our checkout.
We reserve the right to correct pricing errors.
If an obvious pricing error affects an order you have already placed, we may contact you before accepting or dispatching that order.
You are responsible for providing complete and accurate delivery information.
JoeyTan cannot accept responsibility for delays, failed deliveries or misdirected parcels caused by incorrect or incomplete information supplied by the customer.
Delivery times shown on the website are estimates unless expressly stated otherwise.
We will make reasonable efforts to dispatch orders within the stated timeframe, but delays may occasionally occur due to circumstances beyond our control.
Risk in the goods passes to you when your order is delivered to you or to a person nominated by you, subject to your statutory rights.
Where applicable, UK consumers purchasing online may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
For eligible purchases, you may have the right to cancel within 14 days of receiving your order.
Certain goods may be excluded from cancellation rights where a specific legal exemption applies, including certain sealed products where the seal has been broken after delivery for health protection or hygiene reasons.
To request a cancellation, contact us in writing within the applicable cancellation period.
Where a return is permitted, products should be returned:
For safety and product-integrity reasons, we may be unable to accept certain opened or unsealed research materials where the law allows this restriction.
Where a refund is due, it will be processed within the timeframe required by applicable law.
We reserve the right to reduce a refund where legally permitted if a returned product has been handled beyond what would reasonably be necessary to inspect it.
Nothing in these Terms affects your statutory rights.
If your JoeyTan order arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.
Where appropriate, we may ask you to provide photographs or other information so we can investigate the issue.
Your statutory rights under the Consumer Rights Act 2015 remain unaffected.
This includes rights relating to goods that are:
Where batch and analytical documentation is held for a product, it is published against the batch it relates to and is not treated as a generic document for other batches.
Reference material published on this website is provided for general information about terminology, testing methods and documentation.
It does not describe outcomes, applications or effects involving people or animals, and it must not be relied on as medical, veterinary or professional advice.
To the fullest extent permitted by law, JoeyTan will not be responsible for losses arising from the misuse, improper application, incorrect storage or failure to follow product instructions.
You are responsible for using products in accordance with the instructions and warnings provided.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:
You agree to use the JoeyTan website only for lawful purposes.
You must not:
We reserve the right to restrict access where we reasonably believe the website is being misused.
Unless otherwise stated, all content on the JoeyTan website — including:
is owned by or licensed to JoeyTan and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit our content without prior written permission.
From time to time, JoeyTan may offer promotions, discount codes or special offers.
Unless otherwise stated:
Additional terms may apply to individual promotions.
We may update these Terms & Conditions from time to time to reflect changes to our business, products, website or legal obligations.
The most recent version will always be published on the JoeyTan website.
Changes will take effect from the date they are posted.
These Terms & Conditions are governed by the laws of England and Wales.
Subject to any mandatory consumer rights regarding jurisdiction, disputes arising in connection with these Terms will be subject to the courts of England and Wales.
If you have any questions about these Terms & Conditions, an order, delivery, return or refund, please contact JoeyTan through the contact methods provided on our website.
If you have any questions about these Terms & Conditions, please contact us.
